{"id":2035,"date":"2022-11-13T11:24:08","date_gmt":"2022-11-13T16:24:08","guid":{"rendered":"https:\/\/hector.solutions\/support-request\/"},"modified":"2025-07-22T10:30:46","modified_gmt":"2025-07-22T14:30:46","slug":"support-request","status":"publish","type":"page","link":"https:\/\/hector.solutions\/en\/support-request\/","title":{"rendered":"Support Request"},"content":{"rendered":"\r\n\r\n\t\t\t<h1>\u00c9quipe<\/h1><h2>Nos techniciens informatiques au service de votre entreprise<\/h2>\t\t\t\r\n\t\t\t\t<p>D\u00e9couvrez les membres exp\u00e9riment\u00e9s de notre \u00e9quipe de techniciens en informatique qui travaillent en synergie les uns avec les autres pour vous conseiller les meilleurs outils technologiques, r\u00e9gler vos probl\u00e8mes techniques et assurer la s\u00e9curit\u00e9 de votre r\u00e9seau informatique.<\/p>\r\n\t\t\t<h2>Open a support request<\/h2>\t\t\t\r\n\t\t\t\t<p>Technical issues ? You can use the form below to send us your request<\/p>\r\n\t\t\t\t<form data-form_id=\"18\" id=\"fluentform_18\" data-form_instance=\"ff_form_instance_18_1\" method=\"POST\"><fieldset>\r\n                    <legend>Demande de soutien &#8211; EN<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='2035' \/><input type=\"hidden\" id=\"_fluentform_18_fluentformnonce\" name=\"_fluentform_18_fluentformnonce\" value=\"579e188402\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/support-request\/?fl_builder\" \/><label for='ff_18_input_text_1' aria-label=\"Name of the person to contact\">Name of the person to contact<\/label><input type=\"text\" name=\"input_text_1\" placeholder=\"e.g. John Doe\" data-name=\"input_text_1\" id=\"ff_18_input_text_1\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_18_subject' aria-label=\"Name of the company\">Name of the company<\/label><input type=\"text\" name=\"subject\" placeholder=\"e.g.: Hector Business Solutions\" data-name=\"subject\" id=\"ff_18_subject\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_18_email' aria-label=\"Email address of the person to contact\">Email address of the person to contact<\/label><input type=\"email\" name=\"email\" id=\"ff_18_email\" placeholder=\"e.g.: support@hector.solutions\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_18_phone' aria-label=\"Phone number to reach the person\">Phone number to reach the person<\/label><input name=\"phone\" type=\"tel\" placeholder=\"e.g.: (450) 693-0268\" data-name=\"phone\" id=\"ff_18_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=true\/><label for='ff_18_input_text' aria-label=\"Extension number (if applicable)\">Extension number (if applicable)<\/label><input type=\"text\" name=\"input_text\" placeholder=\"e.g.: #200\" data-name=\"input_text\" id=\"ff_18_input_text\"  aria-invalid=\"false\" aria-required=false\/><label for='ff_18_input_text_2' aria-label=\"Please describe your problem in a few words\">Please describe your problem in a few words<\/label><input type=\"text\" name=\"input_text_2\" placeholder=\"e.g. Outlook does not open\" data-name=\"input_text_2\" id=\"ff_18_input_text_2\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_18_message' aria-label=\"Add as much detail as possible\">Add as much detail as possible<\/label><textarea aria-invalid=\"false\" aria-required=true name=\"message\" id=\"ff_18_message\" placeholder=\"e.g. Outlook doesn't open when I perform a certain action\" rows=\"4\" cols=\"2\" data-name=\"message\"><\/textarea><label for='ff_18_image-upload_1' aria-label=\"Screenshot (Optional)\">Screenshot (Optional)<\/label><label for='ff_18_image-upload_1' class='ff_file_upload_holder'>Select file(s) <input type=\"file\" name=\"image-upload\" id=\"ff_18_image-upload_1\" accept=\"image\/*\" data-name=\"image-upload\" multiple=\"1\"  aria-invalid='false' aria-required=false\/><\/label><button type=\"submit\">Submit<\/button><\/fieldset><\/form>        \r\n\t\t\t\t<form data-form_id=\"37\" id=\"fluentform_37\" data-form_instance=\"ff_form_instance_37_2\" method=\"POST\"><fieldset>\r\n                    <legend>Demande de soutien (hors ouverture) &#8211; EN<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='2035' \/><input type=\"hidden\" id=\"_fluentform_37_fluentformnonce\" name=\"_fluentform_37_fluentformnonce\" value=\"579e188402\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/support-request\/?fl_builder\" \/><label for='ff_37_2_input_text' aria-label=\"Company Name\">Company Name<\/label><input type=\"text\" name=\"input_text\" placeholder=\"e.g.: Hector Solutions d'Affaires\" data-name=\"input_text\" id=\"ff_37_2_input_text\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_37_2_input_text_1' aria-label=\"Name of the person to contact\">Name of the person to contact<\/label><input type=\"text\" name=\"input_text_1\" placeholder=\"ex: John Doe\" data-name=\"input_text_1\" id=\"ff_37_2_input_text_1\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_37_2_input_text_2' aria-label=\"Email Address\">Email Address<\/label><input type=\"text\" name=\"input_text_2\" placeholder=\"Email Address\" data-name=\"input_text_2\" id=\"ff_37_2_input_text_2\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_37_2_phone' aria-label=\"Phone number to reach the customer\">Phone number to reach the customer<\/label><input name=\"phone\" type=\"tel\" data-name=\"phone\" id=\"ff_37_2_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=true\/><label for='ff_37_2_input_text_3' aria-label=\"Extension number (if applicable)\">Extension number (if applicable)<\/label><input type=\"text\" name=\"input_text_3\" placeholder=\"e.g.: 201\" data-name=\"input_text_3\" id=\"ff_37_2_input_text_3\"  aria-invalid=\"false\" aria-required=false\/><label  aria-label=\"Is it an emergency?\">Is it an emergency?<\/label><label class='ff-el-form-check-label' for=input_radio_daa62134403e05262b8f0b886e549695><input type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" value=\"Yes\"  id='input_radio_daa62134403e05262b8f0b886e549695' aria-label='Yes' aria-invalid='false' aria-required=true\/> Yes<\/label><label class='ff-el-form-check-label' for=input_radio_de8b0c78b3d72d31995f8ebc41a2ff8f><input type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" value=\"No\"  id='input_radio_de8b0c78b3d72d31995f8ebc41a2ff8f' aria-label='No' aria-invalid='false' aria-required=true\/> No<\/label>Please note that the emergency rate will apply<br \/>.\r\n(If it&#8217;s not an emergency, you&#8217;ll receive an answer during our opening hours, if it&#8217;s an emergency we&#8217;ll call back in less than an hour)<label for='ff_37_2_objet_urgent' aria-label=\"Describe your problem in a few words\">Describe your problem in a few words<\/label>URGENCE :<input type=\"text\" name=\"objet_urgent\" placeholder=\"e.g. Outlook does not open\" data-name=\"objet_urgent\" id=\"ff_37_2_objet_urgent\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_37_2_objet_non_urgent' aria-label=\"Describe your problem in a few words\">Describe your problem in a few words<\/label><input type=\"text\" name=\"objet_non_urgent\" placeholder=\"e.g. Outlook does not open\" data-name=\"objet_non_urgent\" id=\"ff_37_2_objet_non_urgent\"  aria-invalid=\"false\" aria-required=true\/><label for='ff_37_2_description' aria-label=\"Add as much detail as you can\">Add as much detail as you can<\/label><textarea aria-invalid=\"false\" aria-required=true name=\"description\" id=\"ff_37_2_description\" placeholder=\"e.g. Outlook doesn't open when I perform a certain action\" rows=\"3\" cols=\"2\" data-name=\"description\"><\/textarea><label for='ff_37_2_image-upload_2' aria-label=\"Screenshots\/Pictures(optional)\">Screenshots\/Pictures(optional)<\/label><label for='ff_37_2_image-upload_2' class='ff_file_upload_holder'>Select file(s) <input type=\"file\" name=\"image-upload\" id=\"ff_37_2_image-upload_2\" accept=\"image\/*\" data-name=\"image-upload\" multiple=\"1\"  aria-invalid='false' aria-required=false\/><\/label><button type=\"submit\">Submit<\/button><\/fieldset><\/form>        \r\n\r\n","protected":false},"excerpt":{"rendered":"<p>\u00c9quipe Nos techniciens informatiques au service de votre entreprise D\u00e9couvrez les membres exp\u00e9riment\u00e9s de notre \u00e9quipe de techniciens en informatique qui travaillent en synergie les uns avec les autres pour vous conseiller les meilleurs outils technologiques, r\u00e9gler vos probl\u00e8mes techniques et assurer la s\u00e9curit\u00e9 de votre r\u00e9seau informatique. Open a support request Technical issues ? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2035","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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